Frequently Asked Questions
Orders
What delivery options are available?
What delivery options are available?
We aim to dispatch all UK orders within 24 hours (Monday-Friday excluding Bank Holidays) which should arrive between 3 and 5 days and require a signature. For full details and prices please see our ‘Delivery and Returns’ page.
Can I change my order?
Can I change my order?
Unfortunately, no. Once an order has been placed you are unable to make any changes or amendments to your order. It may be possible to catch the order before it has been dispatched, so it is worth contacting the support team to check. If you need to contact us, please click here and our customer services team will be happy to help you further. When contacting support please have your order reference handy so we can
locate your order quickly.
What is the blister free guarentee?
What is the blister free guarentee?
Provide an answer to the question here, with as much detail as possible to help your customers.
Returns and Refunds
How do I return an item?
How do I return an item?
We endeavour to ensure that all of our customers have a happy shopping
experience with us however occasionally you may need to return an item. You can return items with us and for full details on our returns policy, or visit our returns portal: https://returnsportal.shop/1000-mile
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
